Service intelligence platform Aquant has raised $70 million in Series C funding, the company announced Wednesday.
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Using deep service expertise and specialized Natural Language Processing (NLP), Aquant understands all service data, combines it with tribal knowledge, and provides service leaders, technicians, and reps with the information they need.
"To win the service game today, it's not enough to just solve problems anymore," said Shahar Chen, CEO and co-founder of Aquant. "Companies must also provide a stellar service experience. And when providing a stellar experience, service becomes more than just 'maintenance' for customers – it becomes magic."
The investment will support the growth and advance its industry-leading service intelligence technology.
The funding round was led by Qumra Capital, Insight Partners and Pitango Growth. Previous investors Lightspeed Venture Partners and Angular Ventures also participated in the round, along with new investors Schneider Electric Ventures and Claltech.
