Fiverr International released on Wednesday its Fall 2021 Small Business Needs Index, which analyzes data from the millions of searches across the platform. The data and search trends prove that the hybrid operating models business adapted throughout the pandemic are here to stay.
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Businesses are taking advantage of both online and offline channels and making them work together to better serve customers needs. To do this, they are using innovative technologies and seeking out new ways to engage with their clients.
"Small businesses around the world are welcoming their customers back, and some, welcoming customers for the first time ever. However, because of the digital transformation that took place during the pandemic, the ways that they are engaging with them are new and different," said Hila Klein, COO of Fiverr.
"They're using innovative technologies and services to interact digitally, while working to create safe in-person experiences as well. As hybrid approaches towards business operations become the new norm, Fiverr's global network of freelance talent can help businesses ensure they are set up for success."
