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Home Science & Technology Cyber & Internet

Mysterious glitch – ChatGPT widespread outage partially resolved, still impacting users after hours

Users reported issues preventing access to popular AI chatbot.

by  Adi Nirman and Daniela Ginzburg
Published on  06-03-2024 06:27
Last modified: 07-28-2024 14:52
Mysterious glitch – ChatGPT widespread outage partially resolved, still impacting users after hoursDado Ruvic/REUTERS

ChatGPT logo | Photo: Dado Ruvic/REUTERS

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After reports emerged this morning (Tuesday) of a widespread outage preventing users from accessing the popular ChatGPT artificial intelligence system, it appears the service has now been partially restored but is still unavailable for some users. 

Numerous users took to social media to report that the chatbot was not processing their queries, with the ability to type questions into the dialogue box, but the Enter key failed to respond. Additionally, access to previous conversations was unavailable on the website at that time.

ChatGPT is a popular AI assistant utilized by workers worldwide to increase productivity by handling routine tasks, as well as by students and job seekers to help draft application materials like cover letters and resumes. The outage's impact was so prominent that one social media user sarcastically wrote on X, "ChatGPT is down. How am I supposed to get any work done? What if it never comes back and we have to start using our brains again?"

Reports of issues with the chatbot began surfacing in the early morning hours, with data from the outage-monitoring site Downdetector indicating that over 80 percent of users were experiencing difficulties accessing ChatGPT, approximately 14 percent were unable to access the site at all, and around 12 percent were experiencing issues with the application. OpenAI, the company behind the technology, stated that the matter was under investigation, and the cause of the outage remains unclear at this time.

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