Delta Air Lines is reviewing the use of traditional phrases like "ladies and gentlemen" in airport announcements. This move is part of an effort to promote the use of gender-neutral language.
Kira Lynn Johnson, Delta's Director of Diversity, Equity, Inclusion, and Social Impact, is spearheading significant changes in the company's language and procedures. In December 2020, the company even published an inclusive language guide for its employees.
"So we're beginning to take a hard look at things like our gatehouse announcements. You know, we welcome 'ladies and gentlemen.' And we've asked ourselves, 'Is that as gender inclusive as we want to be?' Johnson said.
Johnson also emphasized the company's commitment to being "anti-racist," adopting a proactive approach to promoting diversity and equity. Delta is applying these principles in its recruitment and promotion processes and systematically measures representation gaps at all levels of the company.
Johnson acknowledges that some employees still feel uncomfortable with these changes. However, the company claims it remains committed to creating an inclusive work environment that reflects the diversity of its customers worldwide.
