A McDonald's customer in Jerusalem was horrified to discover a live snail in his hamburger, sharing disturbing images and videos on social media after receiving what he considered an inadequate response from the fast food giant – a voucher for another meal rather than a meaningful apology or compensation for the unsettling experience.
The customer who recently visited a McDonald's at the YES Planet cinema multiplex in Jerusalem reports that moments before taking a bite of his food, he discovered an unusual finding inside his hamburger.
"Today I sat down to eat what I ordered. But instead of fries and ketchup – I found a snail inside my food. Yes, a snail. Inside the meal. Two bites – and that's what was waiting for me inside," he wrote. "McDonald's – how does something like this happen?" he wrote in an angry Facebook post, "and how do you even dare to respond like that?" he asked while describing the incident details.
Following the surprising incident, the customer says he approached a worker at the location, who personally saw the snail in question. "He claimed it probably came from the lettuce. Documentation? Yes. Video? Yes. Disgust? Double. And not only that – I contacted McDonald's customer service, and expected at least a genuine apology and taking responsibility. But what did I get? An offer of compensation of... one meal. Excuse me?! A snail inside the food – and you're offering me more food? That's not compensation, it's shameful," the angry customer wrote.
"How does something like this happen at a huge chain? Where is the supervision? Where is the responsibility? And what's the message to consumers – that we need to check every bite? I demand a serious response, immediate treatment, and appropriate compensation – not for food, but for the harm, disgust, and disrespect," he finally added, along with pictures and video evidence of the described incident.
In one of the pictures attached to the post, the customer shows his complaint to McDonald's Israel customer service. "Really sorry about the incident. It's important to note that we take the case with full seriousness and will handle the issue with the relevant parties, so that such cases do not happen again," was written in response to his complaint. "Vouchers have been sent to you by SMS, hoping for a corrective experience in the future. Really hope your next order will be nothing less than perfect."
McDonald's Israel responded with the following statement: "This is an unusual incident that does not align with the high standards of food safety and quality that we maintain daily in all our chain's branches. After the customer's complaint, we immediately contacted the relevant vegetable supplier to conduct a thorough investigation of the circumstances of the incident. The findings will be forwarded to the customer. We apologize again for the incident."
